Use whichever is easier. Every request reaches SuperGig support, and our team handles it.
You'll see “Deletion request sent”. Your account keeps working until our team erases it and confirms.
Closing the account does not cancel what your business owes for shifts already worked.
Write from the email address registered on your SuperGig account, or include the mobile number registered on it, so we can find the right account. This also works if you can no longer sign in.
From the Partner app it arrives as a support request. By email it arrives at support@supergig.co.
Deletion is not automatic. We erase or anonymise your data, except the records listed under “What we keep”.
Our team confirms when it is done. Until then your account keeps working. Once completed, it cannot be undone.
Our team handles each request, and we confirm to you when your account has been erased. If you feel it is taking too long, write to the Grievance Officer at support@supergig.co: we acknowledge a complaint within 24 hours and try to resolve it within 15 days, as the IT Rules, 2021 require.
When we close your account, we erase or anonymise your data. The only exceptions are the records under “What we keep”.
A few records outlive an account because the law, a dispute or a fraud check needs them. We keep them only as long as needed.
Wage, attendance and tax records, including payment records kept for tax law.
Records we need to settle a dispute or to prevent fraud.
For a shift you booked, the business received your details to run that shift. Under the DPDP Act it must use them only for that, and delete them when it no longer needs them.
You can edit your profile in the app, or ask us to correct or complete your data. You do not need to delete your account for that.
You can ask for a summary of your personal data and how we use it before you delete.
Partners can download the Work passport PDF from Passport in the app, to keep a record of their completed shifts.
Once our team completes it, your profile, shift history and KYC records are permanently erased.
Yes. Nothing is erased until our team acts on your request. Your account keeps working until then, and we confirm when it is done.
Yes. Email support@supergig.co from the email address registered on your account, or include the mobile number registered on it, so we can find the right account.
Only the last 4 digits of the Aadhaar number you typed are kept, and the card photos you uploaded are stored privately. Both are erased with your account.
A plant received your details to run the shifts you booked. Under the DPDP Act it must use them only for that and delete them when it no longer needs them, apart from the registers and records the law requires it to keep.
Yes. You can withdraw your consent at any time by asking for your account to be deleted. This does not affect what was done before, and you cannot use the app without it.
No. What your business owes for shifts already worked stays owed.
Write to the Grievance Officer at support@supergig.co. We will acknowledge a complaint within 24 hours and try to resolve it within 15 days. If you are not satisfied, you can complain to the Data Protection Board of India.
